This Privacy Policy describes how oteontop.com (the "Website," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from our services (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a Website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the services, you agree to the collection, use, and disclosure of your data as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access the services.

Changes to this privacy policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "last updated" date, and take all other legally required steps.

How we collect and use your personal data
To provide the services, we have collected and continue to collect personal data about you from a variety of sources over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide the services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or others.

What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal data," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you
Information that you submit to us directly through our services may include the following:

Basic contact information such as name, address, telephone number, email address.
Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number.
Account information including your username, password and security questions.
Shopping information including the items you view, add to your shopping cart or wish list.
Customer support information, including information you include in your communications with us, e.g., when you send a message via the services.
Some features of the services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect through cookies
We also automatically collect certain information about your interaction with the services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested in order to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties with whom we collaborate may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of third parties. For further information, please see the section below on Third-Party Websites and Links.

How we use your personal data
Provision of products and services. We use your personal data to provide you with the services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate returns and exchanges and allow you to post reviews.
Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and advertising messages via email, SMS, or post, and showing you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites.
Security and fraud prevention. We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately.
Communication with you. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. Specific information about the cookies we use in connection with powering our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better personalize the services, products, and advertising on our website and other websites.

Most browsers accept cookies automatically by default, but you can configure your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain features and general functions, to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal data
Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. These circumstances may include:

To providers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and serve ads to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
If you ask us to share certain information with third parties or otherwise consent to it, e.g., to send you products or through your use of social media widgets or login integrations, with your consent.
With our affiliated companies or otherwise within our group of companies, in our legitimate interest to conduct a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.
Over the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes outlined above under "How we collect and use your personal data" and "How we disclose personal information":

Category of recipients
Identifiers such as basic contact details and certain order and account information.
Commercial information such as order information, purchasing information, and customer support information.
Internet or other similar network activities, e.g. usage data
Providers and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Inform
We do not use or share sensitive personal data to infer characteristics about you.

User-generated content
The services allow you to publish product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the services, this content will be public and accessible to everyone.

We do not control who has access to the information you provide to others, and we cannot guarantee that parties who have access to such information will respect or protect your privacy. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation to our use or that of any third party. Our inclusion of such links does not, in itself, imply endorsement of the content on such platforms or their owners or operators, unless expressly stated within the Services.

Data from children
These services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that this information be deleted.

At the time this privacy policy comes into effect, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as these terms are defined under applicable law).

Security and storage of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

Right of access/knowledge. You may have the right to request access to personal data we hold about you, including details of how we use and share your data.
Right to erasure. You may have the right to request that we delete personal data we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
Right to data portability. Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our refusal.
Managing your communication preferences: We may send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. In accordance with applicable law, you may designate an agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

complaint
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right, depending on where you live, to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority.

International users
Please note that we may transfer, store, and process your personal data outside of your country of residence, including the USA. Your personal data will also be processed by employees, third-party service providers, and partners in these countries.

When we transfer your personal data from Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, where applicable, unless the data transfer is to a country that has been found to provide an adequate level of protection.

contact
Should you have any questions about our data protection practices or this privacy policy, or if you wish to exercise any of your rights.

Email address: info@oteontop.com